Balanced Scorecard In Relation To Company’s Customers

May 19th, 2009 Comments off
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Companies which set up Balanced Scorecard are able to service the customers better due to the following reasons:

Usefulness Of Balanced Scorecard

  • knowing customer expectations “up front”,
  • establishing strategies and goals consistent with these expectations,
  • translating these strategies and goals into achievable action plans,
  • providing goals that can be measured.
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