Examples Of Internal Process Perspectives Key Performance Indicators in a Balanced Scorecard

May 19th, 2009 Comments off
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There are four (4) components in a Balanced Scorecard which are:

  • Financial
  • Customer
  • Internal Process
  • Learning and Growth

Append below are some examples of the Internal Process Perspectives Key Performance Indicators:


  1. On-Time Delivery
  2. Administrative expense/total revenues(%)
  3. Administrative expense/customer($)
  4. Average Lead Time(No)
  5. Contracts filed without error (No)
  6. Lead time, product development(No)
  7. Lead time, from order to delivery (No)

Click here to go to all topics on Balanced Scorecard

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Financial Accounting


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