Sources/References for the matrix measurement used in the Balanced Scorecard as Key Performance Indicators

May 19th, 2009 Comments off
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Besides the setting up the relevant matrix to be used as key performance indicators for the Balanced Scorecard, we first need to find the sources or references to locate them

Append below the following sources or references where you are able to obtain the necessary matrix measures for the four components of the Balanced Scorecard:

SOURCES/REFERENCES

FINANCIAL

CUSTOMER

• Annual report

• Performance reports

• Analyst reports

• Benchmark reports

• Customer complaints

• Marketing/Sales Dept

• Performance reports

• Benchmark reports

INTERNAL PROCESS

LEARNING & GROWTH

• Operational reports

• Manufacturing reports

• Benchmark data

• Competitor data

• Project plan

• Human Resources data

• Core values

• Benchmark reports

• Consulting studies

Click here to go to all topics on Balanced Scorecard

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