The Integrated Approach Of Using The Four Key Components In The Balance Scorecard To Achieve Company’s Strategic Goals
From earlier articles, we understand that a balanced scorecard looks at the following four fundamental performance areas of an organization and set major/crucial measures/matrix/key performance indicators for them:-
1. Financial performance
2. Customer satisfaction
3. Internal operations
4. Learning and innovation
By taking such integrated approach, the Balanced Scorecard is able to balance the vision and mission of the organization with everyday operations. In simple term, a strategic scorecard can help an organization identify the few core functions that translate its vision into reality.
Below explain each performance areas with its relevant measures and its purposes:-
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FINANCIAL/MARKET MEASURES |
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CUSTOMER SATISFACTION MEASURES |
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INTERNAL PROCESS/OPERATIONAL MEASURES |
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LEARNING AND INNOVATION MEASURES |
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| Click here to go to all topics on Balanced Scorecard |
Related Posts
- All Topics On Balanced Scorecard
- What Are Some Of The Critical Success Factors Of Implementing/ Establishing A Balanced Scorecard System
- Balanced Scorecard: An Introduction
- Sources/References for the matrix measurement used in the Balanced Scorecard as Key Performance Indicators
- Examples Of Internal Process Perspectives Key Performance Indicators in a Balanced Scorecard
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