Examples Of Customer Perspectives Key Performance Indicators in a Balanced Scorecard

There are four (4) components in a Balanced Scorecard which are: Financial Customer Internal Process Learning and Growth Append below are some examples of the Financial Perspectives Key Performance Indicators: EXAMPLES OF THE CUSTOMER PERSPECTIVES KPI   Annual sales/customers($) Average custome size($) Customer rating(%) Average time from customer contact to sales response(No) Average time spent on … Read more

Sources/References for the matrix measurement used in the Balanced Scorecard as Key Performance Indicators

Besides the setting up the relevant matrix to be used as key performance indicators for the Balanced Scorecard, we first need to find the sources or references to locate them Append below the following sources or references where you are able to obtain the necessary matrix measures for the four components of the Balanced Scorecard: … Read more

Balanced Scorecard: An Introduction

Balanced Scorecard is an extremely useful tool in Business Strategy. Besides being used as a tool for the company’s Strategic management system/process, it is also deployed for the business’s Measurement system and as Communication Tool. Below provide some details of the Balanced Scorecard: Balanced Scorecard is not at all new in the market. It was … Read more

Common Pitfalls/Issues/Challenges Of Mergers & Acquisitions(Part 4 of 4)

Experts have advocated the failure rate of M& A is #90%. They further suggested that when M&A as part of business strategy to grow need to address the following issues/challenges: PITFALLS/ISSUES/CHALLENGES OF PERFORMING AN M& A EXERCISE                                  PRE-DEAL PLANNING STAGE Potential Pitfalls ·         Incompatible marketing system ·         Did not anticipate forseeable event ·         Need … Read more

Different Forms Of Mergers & Acquisitions(Part3 of 4)

  DIFFERENT FORM OF MERGERS & ACQUISITIONS   Vertical mergers where two firms are in different stages of production of a product, e.g. a crude oil producer and an oil refining company   Horizontal mergers where two firms are in the same line of business   Conglomerate mergers where the firms are in unrelated line … Read more

The Difference Between The Term A Merger And An Acquisitions(Part2 of 4)

    Merger Versus Acquisition   A “merger” refers to a situation where 2 firms of similar size combine (or merge ) willingly, while An “acquisition” or take-over implies that there is a dominant, bigger (predator) company taking over a smaller (target) company. Take-overs can either be agreed (friendly take-over) or contested (hostile take-over) by … Read more

Business Strategy: Inorganic growth vide Merger & Acquisitions(Part1of 4)

  As part of business strategy, management need to decide whether the firm should grow naturally (commonly called organic growth) or in the form of going outwards to acquire or merge with other businesses. This is called inorganic growth which normally takes the form of  Mergers and Acquisitions (M&A) exercise.   This article seeks to … Read more

What Is SWOT Analysis-Features And Salient Points To Note(Part 1 of 2)

This article describes the basic of SWOT Analysis, a common analytical tool used to enable us to generate strategic alternatives from a situation analysis. Tabulate below the basics of SWOT Analysis/Framework and some of its salient points:  WHEN AND WHERE SWOT Analysis Being Used   ·     Particularly useful when we need to concentrate on issues … Read more

The Different Types Of Organization Structures: Matrix Structure

Append below describes the advantages and disadvantages of the following type of organization structure: · Functional Structure · Divisional Structure · Matrix Structure MATRIX STRUCTURE Matrix structures are often found in organizations pursuing growth in dynamic and complex environments Major Advantages Of Matrix Structure · More interfunctional cooperation. The matrix provides a way of coordinating … Read more