Examples Of Internal Process Perspectives Key Performance Indicators in a Balanced Scorecard

There are four (4) components in a Balanced Scorecard which are:

  • Financial
  • Customer
  • Internal Process
  • Learning and Growth

Append below are some examples of the Internal Process Perspectives Key Performance Indicators:


  1. On-Time Delivery
  2. Administrative expense/total revenues(%)
  3. Administrative expense/customer($)
  4. Average Lead Time(No)
  5. Contracts filed without error (No)
  6. Lead time, product development(No)
  7. Lead time, from order to delivery (No)

Click here to go to all topics on Balanced Scorecard

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.