Examples Of Internal Process Perspectives Key Performance Indicators in a Balanced Scorecard

There are four (4) components in a Balanced Scorecard which are:

  • Financial
  • Customer
  • Internal Process
  • Learning and Growth

Append below are some examples of the Internal Process Perspectives Key Performance Indicators:

EXAMPLES OF INTERNAL PROCESS KPI

  1. On-Time Delivery
  2. Administrative expense/total revenues(%)
  3. Administrative expense/customer($)
  4. Average Lead Time(No)
  5. Contracts filed without error (No)
  6. Lead time, product development(No)
  7. Lead time, from order to delivery (No)

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